Shipping

Dispatch times

In-stock items are dispatched within 24 hours. Made-to-order items are made especially for you, so please allow up to 3 weeks for dispatch. Once your order has been dispatched, it will be sent using the delivery option you chose at checkout (economy or express).

All orders are delivered by DHL. Delivery timescales are in working days (Monday to Friday) and exclude weekends and public holidays.

 

UK delivery

UK orders are sent by DHL Express next day delivery, excluding weekends. Delivery is free on orders of £130 or more. For orders under £130, the delivery charge is shown at checkout.

 

EU delivery

EU orders are sent by DHL Economy delivery, which takes 3–5 working days. Delivery is free on orders of €175 or more. You can upgrade to DHL Express delivery for an additional fee at checkout.

All import duties and taxes are included and paid by us, whichever delivery option you choose, so you won’t receive any unexpected charges on delivery.

 

US delivery

US orders are sent by DHL Express delivery, which takes 1–3 working days. Delivery is free on orders of $195 or more.

All import duties and taxes are included and paid by us, whichever delivery option you choose, so you won’t receive any unexpected charges on delivery.

 

Rest of the world

Orders to all other countries are sent by DHL Economy delivery, excluding weekends. Delivery charges vary by country and are shown at checkout.

All import duties and taxes are included and paid by us, so you won’t receive any unexpected charges on delivery.

 

Delays

While we always aim to meet the timescales above, they are estimates. International deliveries can occasionally take longer due to customs clearance in the destination country, and any delivery may be affected by public holidays, strikes, severe weather or other events outside our control. We’re unable to take responsibility for delays caused by these circumstances.

 

Receiving your order

Please make sure someone is available to receive your order at the delivery address during business hours. DHL’s delivery records, including any signature or proof of delivery, will be treated as confirmation that your order has been received. If a delivery fails and you request re-delivery, you may be asked to cover any re-delivery fee charged by DHL.

 

Discounts and free delivery

Free delivery offers may not apply when other discounts or promotional offers are used on an order. In these cases, standard delivery charges may still apply.